To initiate a return, simply reach out to our customer service team. They are here to help you navigate the process and answer any questions you may have.

Please include your name, contact information, product name, date of purchase, description of the issue(s) experienced with the items/reason for return, and a copy of your proof of purchase. 

We will replace or fix any defects on purchases within 30 days of purchase.

For other non-defect returns, and/or returns outside of 30 days, customer is responsible for all return shipping and handling charges.

Please use a trackable method of shipping, as Tourna cannot assume responsibility for returns that are lost during transit.

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If everything checks out, we’ll process your refund promptly.

Please see below for specific policies regarding Stringing Machines